Terms of service

01Services

The studio performs ear and body piercing and offers jewellery. Information on the site is general and does not replace a consultation at the studio, where we discuss the right piercing and jewellery for you before the procedure.

02Online booking

• Online booking is free and needs no prepayment. A booking does not oblige you to pay anything.
• When you finish booking you will see its status. If it is awaiting confirmation, the studio will contact you, and the booking stands once confirmed.
• Please give accurate details so we can reach you.
• If something unforeseen happens, the studio may move or cancel a booking. We will tell you as early as possible and offer another time.
• The exact service and its price are agreed with you at the studio before the procedure starts.

03Cancellations and lateness

• Cancelling or moving a booking is free. Please let us know at least 24 hours before your visit so we can offer the time to someone else.
• If you are more than 15 minutes late, we may need to move your visit to another time.
• After repeated no-shows without notice, the studio may stop accepting your online bookings without prior confirmation.

04Prices and payment

We tell you the full price of the procedure and jewellery, including any extra costs, before the procedure. You do not have to pay any amount you were not told about in advance. Payment is made at the studio.

05Age and minors

• From 18 you can use our services on your own. Please bring an identity document to confirm your age.
• We serve anyone under 18 only in the presence of a parent or legal representative, with identity documents for both and the written consent of the parent or legal representative.
• The studio may set a higher minimum age for some piercings. If we have doubts about age or consent, we reserve the right to decline.

06Health and safety

Before the procedure, please tell us if you:

• are pregnant or breastfeeding;
• have diabetes, a blood clotting disorder, a heart condition or epilepsy;
• take blood thinners or other medication;
• are allergic to metals or other substances;
• have inflammation, a wound or a skin condition where the piercing will be;
• have had alcohol or drugs in the last 24 hours.

If there is a health risk, the studio may postpone or decline the procedure. We follow sterility and hygiene rules throughout. You are responsible for the accuracy of the information you give us.

07Healing and aftercare

After the procedure you will receive aftercare instructions. Healing time and progress vary from person to person and depend on your body, the type of piercing and following the aftercare instructions.

If you notice increasing redness, swelling, pus, severe pain or a fever, see a doctor straight away and let us know.

08Jewellery

For hygiene reasons, jewellery that has been inserted, or whose sterile packaging has been opened, cannot be returned or exchanged. This does not apply to faulty jewellery: you then have your statutory rights, including replacement, a price reduction or a refund.

09Claims

If you are not satisfied with a service, contact us at the studio, by email or on Instagram. We review every claim and reply within 10 working days. If the service did not match the agreement, you may ask for the defect to be fixed, a price reduction or compensation, as the law provides.

If the issue is not resolved, you can apply to the Georgian Competition and Consumer Agency within 2 years of the breach, or go to court.

10Liability

The studio is liable for damage caused by its fault under Georgian law. The studio is not liable for complications caused by not following the aftercare instructions or by withholding health information, except where the law does not allow such a limitation.

11Site content

The texts, photos and logo on this site belong to the studio and may not be copied or used without permission. We publish photos of your piercing only with your consent.

12Personal data

We process your data in accordance with our privacy policy.

13Governing law and changes

These terms are governed by the law of Georgia, and disputes are heard by the courts of Georgia. The Georgian version of these terms is authoritative; if it differs from this English translation, the Georgian version applies.

Changes take effect when published on the site and do not apply to bookings that are already confirmed.